Overview
At JCR Collectables, we take pride in supplying genuine, high-quality trading cards, LEGO, and collectible items. Due to the nature of these products, particularly sealed trading card items, our returns policy is intentionally strict to protect both our business and our customers.
This policy operates in addition to your rights under the Australian Consumer Law.
Returns are only accepted where explicitly outlined in this policy. Due to the nature of collectible items, most products are not eligible for return unless faulty or not as described under Australian Consumer Law.
Change of Mind Returns
We do not offer refunds for change of mind.
At our discretion, we may approve a return for certain items (excluding trading cards) under the following conditions:
- The request is made within 7 days of delivery
- The item is unused, unopened, and in original condition
- The item is in resaleable condition as determined at our sole discretion
If approved:
- A restocking fee of 20% will apply
- Refunds will be issued as store credit only
- Original shipping costs are non-refundable
We reserve the right to reject any return that does not meet these conditions.
Trading Card Products (Pokémon / TCG)
Due to the high risk of tampering, resealing, and fraud:
- All trading card products (including Pokémon, sealed packs, booster boxes, ETBs, and similar items) are strictly non-refundable and non-returnable for change of mind.
- This applies whether the product is opened or unopened.
No exceptions will be made except where required under Australian Consumer Law (e.g. item is faulty or not as described).
By purchasing trading card products, you acknowledge and accept that all sales are final unless the item is faulty under Australian Consumer Law.
All trading card product condition and seal integrity is verified prior to dispatch.
LEGO, Toys & Other Products
Returns for LEGO, toys, and other non-TCG items may be considered under our change-of-mind policy above, but must meet strict criteria:
- Items must be unopened, unused, and in original packaging
- Packaging must be undamaged and suitable for resale
- Return must be approved by us before sending
Approved returns will be:
- Subject to a 20% restocking fee
- Issued as store credit only
Items with damaged packaging, opened seals, or signs of handling will not be accepted for return.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible after delivery with photos and details.
Where applicable, we will:
- Replace the item, or
- Provide a repair, replacement, or refund in line with Australian Consumer Law
We may require the item to be returned for inspection before resolving the issue.
Condition of Returns
All approved returns must:
- Be authorised by us before sending
- Include proof of purchase
- Be securely packaged
- Be returned in original condition
Items that are opened, used, damaged, or altered may be rejected and returned to the customer at their expense.
Returns sent without prior approval will not be accepted.
Shipping for Returns
- Return shipping costs are the responsibility of the customer
- Original shipping costs are non-refundable
- We recommend using a tracked shipping method, as we are not responsible for lost returns
Refund Processing
Where a return is approved:
- Refunds are issued as store credit only, unless otherwise required by law
- Store credit will be issued after the item has been received and inspected
- Processing times may vary
Abuse of Policy
To protect against fraud and misuse:
- We reserve the right to refuse returns, refunds, or future orders where we suspect misuse, fraud, chargeback abuse, or tampering.
- Excessive return requests may result in refusal of future orders
Contact Us
For all return enquiries, please Contact Us